Andrew Martin International - Case Study

The Company

London-based Andrew Martin International is a major distributor of antiques and home furnishings, including furniture, fabrics, statues, books and fine accessories. The firm searches throughout the world for prized antiques that will add a treasured element to any interior décor. Its annual International Interior Design Awards are described by the London Times as "the Oscars for the interior design world."

The Challenge

Andrew Martin International opened its first American showroom in a high-end shopping district in New York City. While the high-traffic location was right for the design customers the company serves, it lacked the space to store inventory on premises. The company needed an inventory management partner that could handle the storage, presentation, conservation and distribution of its wide variety of high-value and fragile inventory to clients worldwide. Products in the company's inventory range from small, one-of-a-kind figurines, to fragile lamps and lighting fixtures, to oversized furniture and statuary.

The Solution

To address these challenges, GAM developed a system to store Andrew Martin's products, catalog its inventory and photograph each individual item, accompanied by a detailed description. The system streamlines the company's ability to view its inventory and purchase products utilizing a real-time search engine. GAM's innovative system improved communication between the client, store and GAM by serving as an online addition to the showroom.

GAM also provides complete supply chain management, from the cleaning and shipping of products, to installation at their final destinations. GAM's professional household movers are specifically trained to handle high-end goods, eliminating Andrew Martin's need for shipping and storage employees.

The Results

By optimizing Andrew Martin International's storage and inventory management, GAM reduced the company's showroom startup costs by 35 percent. Regarded as an extension of the retailer, GAM's ability to display merchandise, organize and conserve inventory and ship products directly to clients created a more efficient distribution system. Andrew Martin International saves considerable time and money, while safeguarding its reputation for delivering quality products.